Contact information
Here's a Contact Policy — short and direct, matching the other two:
Contact Policy
If you have a question about an order, a subscription, your account, or anything else related to Love Letters To Myself, you can reach us directly.
What to include
To help us respond faster, please include your order number (found in your confirmation email) if your question relates to a specific purchase or subscription.
Response time
We aim to respond to all enquiries within 2–3 business days. During busier periods, it may take a little longer — we appreciate your patience.
What we can help with
- Access issues with a letter, chapter, or subscription you've purchased
- Billing questions or suspected errors
- Subscription changes or cancellations
- General questions about the project