Refund policy

Refund Policy

All products sold by Love Letters To Myself are digital. We do not sell or ship physical goods.

Digital content — no refunds
Because every purchase (individual letters, chapter bundles, and subscription access) grants immediate digital access, all sales are final once access has been granted. We do not offer refunds or exchanges for change of mind, dissatisfaction with content, or after a letter or chapter has been viewed.

Your right to cancel (UK/EU customers)
Under UK and EU consumer law, you normally have a 14-day right to cancel a digital purchase. By completing your purchase and confirming you want immediate access to the content, you agree that this cancellation right ends once access is granted, and no refund will be issued after that point.

Subscriptions
Subscription payments are billed automatically on a recurring basis (monthly or annually, depending on your plan) until cancelled. You can cancel at any time through your account, and cancellation will take effect at the end of your current billing period — you will not be charged again, but no partial refund is given for the remaining days of an active period. See our Subscription Terms for full details.

Billing errors or technical issues
If you believe you were charged in error, were charged twice for the same purchase, or were unable to access content you paid for due to a technical fault on our end, contact us at [your support email] within 14 days of the charge. We will review each case individually and issue a refund where appropriate.

Contact
Questions about this policy can be sent to loveletters@tcotbh.com 

 

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